Our contact information
By email: (for all customer service and order questions):
By standard mail:
High Performance Bulbs
P.O. Box 734
Sparta, NJ 07871
973-512-2038 (Monday through Thusday 11:00 a.m. to 7:00 Eastern Time and Friday 11:00 a.m to 5:00 p.m. Eastern Time we are closed on Saturdays, Sundays and Holidays)
Due to very high call volume it is best to contact us by our email address below and we will email you back as soon as possible.
Returns, Refunds and Cancellations Policies:Sales@HighPerformanceBulbs.com
Orders are processed and shipped within 1 to 2 business days for items that are in stock. If by chance an item is on backorder you will be notified by email with an estimated ship date. Special order items are shipped out once received by us. Please contact us for information regarding delivery times for special order items as estimated delivery times will vary depending on the items. Orders made after 3:00pm Friday will ship on Monday or Tuesday of the following week. Overnight shipping orders (1 to 2 day express) must be ordered prior to 2:00PM Eastern Time in order to be shipped the same day. We will however make every attempt to ship these orders same day when they come in, but if they are ordered too late or we have a large quantity of overnight orders to process they will ship out as soon as possible or the next business morning.
To check shipping prices on an item add it to your Shopping Cart and insert the requested shipping zip code and state in the Shipping Calculator at the bottom of the Shopping Cart page. Press “apply” and the shipping amount will appear next to "shipping" in your shopping cart.
Orders shipped to Alaska, Hawaii and other territories outside of the contiguous 48 States may incur additional shipping charges and longer shipping times. Please email us for details.
International Orders: Although shipping times are estimated in check out, actual delivery times will depend on your country's Customs Agency and how quickly they process and release your shipment for delivery. Average processing times are usually less then 7 days, however if there are long processing delays, shipments may take as longs as 4 to 6 weeks. Please contact your country's Customs Agency regarding delays in delivery. They can provide you with information regarding your shipment. Shipment tracking updates are usually not updated until release from your country's Customs Agency. Tracking will usually only display the last processing center prior to the shipment being delivered to your country's Custom's Processing Center. Once released from Customs for delivery, tracking will again be updated.
Returns: Returns are accepted for unused and unopened products within 30 days of purchase and only after emailing us for a return authorization number. You must have a receipt and order number for a return. No items will be accepted if they have been installed or used in any way. Products damaged in shipping must be reported within 3 days of receipt. A restocking fee of up to 20% may be applied to the refund and original shipping fees are non refundable for all refund returns. Customers are responsible for all return shipping costs. Changes and acceptations to this policy are at the sole discretion of HighPerformanceBulbs.com. Please contact us at Sales@HighPerformanceBulbs.com for returns and information.
Refunds: Refunds are issued after receipt and inspection of the returned item, usually within 7 to 14 business days after receipt and processing. Once it is determined the item has not been used, opened or damaged by the customer a refund will be credited minus the original shipping fee and applicable restocking fee of up to 20% of the products retail value and up to a $10.00 processing fee on select items. Refunds will be processed by crediting back your credit card, crediting your Paypal Account or by Company Check if necessary.
Cancellations: Cancellations must be made before items have been shipped. Email us at Sales@HighPerformanceBulbs.com to cancel an order. If a product has shipped it may be returned but a restocking fee may apply depending upon the item.
Luminics products carry a 90 day warranty; Most other items have warranty information listed in the item description. Please contact us for Warranty questions or service on all other products. All warranty questions should be directed to Sales@HighPerformanceBulbs.com
Most other items are covered under a one year warranty for failure. Customers are responsible for all return shipping costs for warranty claims, we will pay for the shipping of the new/repaired item back to the customer.
Items damaged by improper installation, misuse or used in an application they are not designed for, are not covered under warranty. Items are repaired or replaced under warranty at the sole discretion of HighPerformanceBulbs.com.
Customer assumes all responsibility for install charges for any item they order and have installed, removed, swapped, or reinstalled. Warranties on any product we sell are limited only to repair or replacement or refund if we so choose, of the item purchased. Installation charges, removal charges, reinstallation charges, etc. are entirely the responsibility of the customer.
CHARGE BACKS, RETURNED CHECKS, PAYPAL DISPUTES OR CLAIMS: If you have any problem with your order or need to return or exchange an item please email us at Sales@HighPerformanceBulbs.com and give us a few days to respond. If you do not receive a response please email us again. Emails are sometimes found in the spam box and will be responded to. Unfortunately due to problems with fraud, if we receive a credit card chargeback, returned check, Paypal dispute or claim, no return will be accepted and your account will be immediately forwarded to accounting and you will be billed directly. If payment is not received within 30 days of confirmed receipt of that bill, your account will be forwarded for legal collections. Any attempts to avoid paying for the shipping charges of an order that you placed or any attempt to avoid paying restocking fees associated with a return will be considered theft and fraud and your account will be forwarded for direct billing and collections. Please be aware there is a $35.00 fee for all returned checks/payments as well as an additional $25.00 fee for all credit card charge backs, Paypal disputes or claims (regardless of the outcome). These charges will be billed directly to you as well as any interest due from the date of purchase at a rate of 16% per annum (or maximum allowed by law) on the principle. If amounts meet the legal threshold for grand theft, larceny, fraud or any crime we will also prosecute to the fullest extent of the law.